Shipping policy

 

SHIPPING

Please keep in mind, this is a one woman show and items are carefully packaged especially for you! I strive to prepare and pack your order as quickly as possible while still retaining the highest quality and care. My average processing time is 3 business days, but could extend as far as 10 during busy seasons. Thank you for your patience!

✷ FOR US DOMESTIC ORDERS

Estimated Timeframe: Up to 1 week after it leaves my studio

✷ FOR INTERNATIONAL ORDERS

Estimated Timeframe: 2-4 weeks after it leaves my studio (Thank you for your patience! Some countries may see additional shipping delays)

International orders may be subject to additional import taxes, duties, or customs clearance fees upon arrival in your country. These charges are determined by your local customs authorities and/or delivery carrier and are not included in the shipping cost paid at checkout.

Cloud Milk Studio does not collect or prepay these fees, and any additional charges are the responsibility of the recipient. I recommend checking your country's import regulations before placing an order to avoid any unexpected costs!

✷ LOST OR DAMAGED PACKAGES

All orders (except for Mail Club letters) are shipped with insurance for added peace of mind! 🤍

Once a package has been handed over to the shipping carrier, any issues involving lost, damaged, or misdelivered shipments must be addressed through the carrier's claims process. For USPS shipments, USPS is responsible for reviewing eligible claims and issuing reimbursement in accordance with their insurance coverage.

If your package is marked as delivered but you haven't received it, I recommend checking with neighbors, building management, or your local post office first, as packages can occasionally be delivered to the wrong location.

Cloud Milk Studio is unable to issue refunds or replacements for packages lost or misdelivered in transit. However, I'm always happy to provide any documentation needed to assist with an insurance claim!

A note for Mail Club members: Mail Club collections are sent via standard stamped letter mail, which does not include tracking or shipping insurance. If your monthly envelope hasn't arrived or arrives damaged, please reach out to me directly! I'm always happy to look into it and help make things right!